1. Requesting a cancellation
To request cancellation, email services@skkdevelopers.co.in or call +91 82924 64812 with your name, invoice or payment reference, order details and reason. Requests should be made as soon as possible and before work, licence activation, procurement, production or dispatch begins.
2. When a refund may be approved
- A duplicate payment or an amount paid in error is verified.
- We cannot provide the confirmed product or service and no acceptable alternative is agreed.
- An order is cancelled before work, procurement, licence activation, printing or dispatch begins.
- A physical product is materially defective, damaged or different from the confirmed order and replacement is not reasonably possible.
Where part of the work has already been completed, an approved refund may be reduced by completed work, used resources and non-recoverable third-party charges.
3. Non-refundable products and services
Unless required by applicable law or expressly agreed in writing, refunds are not available for:
- Custom software, website, design, integration or configuration work that has started or been delivered.
- Setup, onboarding, installation, training, consulting and support already performed.
- Activated software licences, renewals, downloadable products or digital access already provided.
- Domain, hosting, SSL, messaging, payment, device or other third-party fees paid on the customer’s behalf.
- Custom-printed, personalised, specially ordered or made-to-order physical products after production begins.
- Change-of-mind requests after a correctly supplied product has been opened, installed, registered or used.
4. Damaged or incorrect physical products
Please notify us within 48 hours of delivery with the invoice, description and clear photos or video of the package and product. Keep the original packaging until the request is resolved. After verification, we may arrange inspection, replacement, repair or an approved refund. Damage caused after delivery, misuse, unauthorised repair or normal wear is not eligible.
5. Refund processing and bank-credit timeline
Approved refunds are processed by us within 5–7 working days. After processing, the amount will normally be credited to the customer’s original payment method or bank account within 7–10 working days. The final credit time can depend on the customer’s bank, card network, UPI provider or payment gateway.
If the refund is not visible after 10 working days from our processing confirmation, contact us with the payment reference so we can assist with tracing it.
6. Refund method and deductions
Refunds are normally returned to the original payment method. Where this is not technically possible, we may request verified bank details belonging to the payer. Any deduction for completed work, consumed material, shipping, gateway reversal limitations or non-recoverable third-party cost will be explained before the refund is confirmed.
7. Refund support
Skk Developers Global it Services
Bhore-Pagra Road, Near Indian Oil Petrol Pump, Bijaipur, Gopalganj, Bihar – 841508, India
Email: services@skkdevelopers.co.in
Phone: +91 82924 64812